The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Complete reception services
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Facility services and fee structure information is provided to clients accurately and courteously. Completed |
Evidence:
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Client appointments or bookings are scheduled and monitored. Completed |
Evidence:
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Animals are identified according to species, breed and permanent markings. Completed |
Evidence:
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Client records are created or updated in accordance with facility policies and procedures. Completed |
Evidence:
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Appointment details and client records are compiled and provided to relevant staff. Completed |
Evidence:
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Drop in and waiting clients are monitored and kept informed of appointment progress or any delays. Completed |
Evidence:
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Reception area is maintained in a clean, tidy and hygienic state at all times. Completed |
Evidence:
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Maintain office records
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Telephone and mail communications are processed and relayed as required. Completed |
Evidence:
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Information and records system is maintained to ensure integrity. Completed |
Evidence:
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Office equipment is used to perform routine tasks, including computer files and programs. Completed |
Evidence:
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Services and products are invoiced in line with facility fee structure. Completed |
Evidence:
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Cash control is monitored and basic financial documents prepared. Completed |
Evidence:
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Provide basic animal care assistance
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Routine tasks to assist with animal during appointment or booking are carried out. Completed |
Evidence:
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Animals are restrained and handled in a safe and humane manner. Completed |
Evidence:
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Interactions with clients are documented in accordance with facility policies and procedures as directed. Completed |
Evidence:
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Maintain records
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Stock levels are monitored and supplies ordered following supervisor approval. Completed |
Evidence:
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Client follow-up requirements are identified and documented as directed. Completed |
Evidence:
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Client records are updated and stored in accordance with facility policies and procedures. Completed |
Evidence:
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